I forgot my password and I am locked out of my account, how do I log in?

  1. On the SBS Connect Home page, click on “Login”
  2. Under the login button, click on “Forgot Password”
  3. Enter your email address that you registered your SBS Account with and an email will be sent to you with instructions on how to reset your password.

How do I Reset my Password?

You must be signed into your SBS Connect Account to access the Password Reset page for you to be able to change your own password:

  1. Click on “Manage Account” at the top right corner of the screen, you will be directed to the Password Reset page
  2. Enter your Current Password
  3. Enter and the New Password twice
  4. Click on the “Save Changes” button (your password is confirmed and saved into our system)

Why does the system not recognize my username and/or password?

There are various reasons that you may be having problems logging in:

  1. It is possible you may not remember if you have created an account on SBS Connect or created an account on a separate site such as NYC Business, if the screen prompts a message that your login is not recognized. If so, you will need to Create an Account on this SBS Connect site.
  2. Did you forget your password? If so, please reset your password
  3. Did you activate your account? If you have already created an account, you would have received an activation link in your email. Please activate your account.

What is the purpose of the My Records page and what are the different My Records buttons?

The My Records page consist of a history of each type of application/request that you have submitted through SBS Connect and also contains the status of each application/request, to keep you informed of what stage your submission is at.

If you have started an application/request and would like to go back to where you left off:

  1. Log into your SBS Connect Account
  2. Click on “My Records”
  3. Scroll to find your application/request from the list
  4. Click on the “continue” button

If you like to continue working on an application/request at a later time, click on “continue later,” and your information will be saved.

After you submit an application/request, an “Edit” button will appear. The application/request fields will not be editable but read-only. However, you can only upload new documents. If you need assistance on how to upload a document, please refer to the FAQ question “How do I upload additional documents to my application/request?”

My Records Buttons:
  1. Continue: Resume with filling out your application/request that you have started.
  2. Edit: Review submitted application/request information. You may only upload additional documents.
  3. View: Read-only mode where no edits are permitted to your application/request.

How do I edit my application/request information after submission?

After your application/request is submitted, you will be able to view but not edit any fields. However, you can continue to upload new documents only by accessing your application/request.

To access your application/request:
  1. Go to “My Records"
  2. Scroll to find your application/request from the list
  3. Click “Edit"
  4. If you need guidance to get to the supporting document section of your application/request, please review the FAQ question: “How do I upload additional documents to my application/request?"

What does it mean if “I can’t find my business”?

When filling out your application/request, you should first look for your business in our system to see if you have previously registered.
  1. Click on the search “magnify glass”
  2. A list of search results will appear, look for your business
  3. If you do not see your business listed, please scroll to the bottom of the page and click on “I can’t find my business."
You will be directed to a new screen where you can enter your new business profile information into our database.

**If you cannot find your business, it will not stop you from completing your application/request.

How do I upload additional documents to my application/request?

The Supporting Document section in your application/request allows you to upload additional documents before after the submission of your application/request.

To Access the Supporting Document section:
  1. Login to your SBS Connect Account
  2. Click on “My Records”
  3. Scroll down the list to find your application/request
  4. Click “Edit”
  5. You will be directed to your application/request
  6. On the left navigation, look and click on “Supporting Documents”
  7. The screen will display a list of documents with an icon next to each line.
  8. Locate the document section you would like to upload your document to and click on the “blue icon” to proceed
  9. A pop-up window will appear (you will see “Document Type,” “Document Description” and listed items previously uploaded and “Add Document” option
  10. Click “Add Document,” a pop-up window will appear
  11. Add a required text for “Note”
  12. Click “Choose File” and locate the document you want to upload
  13. Click “Add Note"
  14. Verify your document is then shown on the list
  15. Finalize the upload by clicking on “Add Document"

I don’t see the button where I can submit my application/request?

To submit your application/request you must reach the last page called, “Affirm and Submit”. At the bottom of this page click the checkbox, “Affirm and Submit” and proceed to click on the “Submit” button.

I am no longer interested in keeping my SBS Connect Account active, what should I do?

If you are no longer interested in keeping an active SBS Connect Account, you can request for your account to be deactivated immediately or reactivated in the future by submitting a technical support ticket through our support page.

What is a Program Support Ticket?

If you need to connect with our staff regarding any questions prior to filling out an application/request or require guidance to help you finish your application/request, please submit a request through our support page. When submitting your inquiry, select the correct category that corresponds to the application of your interest.

**Please do not submit a technical support request for program related questions, as it may delay your application/request submission since it will be routed to the incorrect team for proper and timely assistance.

How do I submit a Technical Support ticket?

If you require technical support and are having issues relating to account problems in logging on the site and have errors messages that may prevent you from using the site, you can submit a support ticket to our technology team.